Policies

Potty training

We will help you with potty training your child when you feel that they are ready. However, we encourage children from around eighteen months to sit on a potty after each nappy change. This has proved to be invaluable as it prevents the child becoming anxious or afraid of the potty/toilet. 

Special Needs

We have wheelchair access to the whole of the nursery. As special needs covers a wide variety of disabilities each child will assessed individually as to see whether the nursery will be able to offer the best possible care for your child.

We will work alongside you and any other agencies involved with your child where appropriate.

All children with special needs will work alongside other children as appropriate. 

Personal Gifts

It is Nursery Policy that the staff must not be given any personal gifts.

However, if your child is leaving / Christmas etc, and you wish to show your appreciation a small box of biscuits/ chocolates that everyone can share would be acceptable. 

Complaints

Please note that any complaints may be addressed to the nursery manager and that complaints forms are available from the parents notice board. Alternatively, or if you feel that your complaint has not been dealt with satisfactorily you may contact the CSSIW directly at this address:       

CSSIW
South East Regional Office
6th floor Civic Centre
Pontypool
NP4 6YB
Tel No: 01495 761200